Contributor(s):Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazines list of most admired companies, the highest-ranked retailer in the nation according to the American Customer Satisfaction Index, in Fortune Magazines Hall of Fame as one of Americas best places to work, and named Americas favorite supermarket by a national consumer magazine. The companys customers and admirers have long wanted to know Publixs recipe for premier customer service. With the help of Publixs customers and associates, whose own stories are woven throuighout, this book explains what that service is and how the companys associates make it happen..