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The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be todays most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that theyll transform your organization and boost your companys bottom line. Youll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the worlds best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries.In Ignore Your Customers (and Theyll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company.A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture.Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from todays most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.Book specifications:Dimensions: 211 x 140Author: Micah SolomonCover type: PaperbackPublishing Year: 2021Publishing Month: 8Pages: 240Language: EnglishPublisher: HarperCollins LeadershipWeight: 181 g
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Vânzător: Elefant.ro
Brand: Harpercollins Leadership
