ITIL(R) V4 Complete Certification Guidebook: Study Guide to Pass In First Attempt - Jaden Locus

Descriere ITIL(R) V4 Complete Certification Guidebook: Study Guide to Pass In First Attempt - Jaden Locus

\n \nITIL(R) V4 Complete Certification Guidebook \n\n \nFind out what kind of preparation you need to pass the Information Technology Infrastructure Library (ITIL(R)) 4 Foundation test on your first go. With the help of this guide, the author wants individuals to extend their comprehension regarding ITIL(R), which has turned out to be the standard structure for the IT support industry, its core values, and practices. You can figure out how the fourth industrial revolution has carried its new modifications with the help of ITIL(R) 4. Also, you can discover the four key components of support management, and how they may be relevant to the successful assistance as well as significant worth for the clients. Besides, an individual may find out about the service value chain, the constant improvement model, the core values, and significantly more.\n \nITIL(R) - ITIL(R) is a (registered) Trade Mark of AXELOS Limited. All rights reserved.\n \n \n\n Topics covered in this book: \nExams Fundamentals\n \nService Organizations\n \nService Management\n \nValue\n \nOrganizations and people\n \nServices and Products\n \nService Offerings\n \nService relationships\n \nOutcomes\n \nCosts\n \nRisks\n \nUtility and Warranty\n \nDimensions of service management\n \nOrganizations and people\n \nInformation and Technology\n \nPartners and suppliers\n \nValue streams and processes\n \nService Value System\n \nOpportunity, Demand and Value\n \nGovernance\n \nGuiding Principles\n \nFocus on value\n \nStart where you are\n \nProgress and Feedback\n \nCollaborate and Promote\n \nThink and work\n \nKeep it simple\n \nService Value Chain\n \nPlanning\n \nImprove\n \nEngage\n \nDesign and Transition\n \nBuild\n \nDelivery and support\n \nContinual improvement\n \nWhat is the vision?\n \nWhere are we now?\n \nWhere do we want to be?\n \nTake action\n \nHow to keep the momentum?\n \nGeneral Management Practices\n \nManagement practices\n \nContinuous Improvement\n \nInformation Security Management\n \nRelationship Management\n \nSupplier Management\n \nArchitecture Management\n \nService management practices\n \nChange Control\n \nIncident Management\n \nProblem Management\n \nService desk\n \nService level management\n \nService request management\n \nIT Asset management\n \nConclusion\n \nPractice test\n

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Independently Published

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ENSTK

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9781654616809

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1

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