The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share - Dan Gingiss

Descriere The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share - Dan Gingiss

\nCompetition is tougher than ever these days and competing on price or product just doesn't work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? \n\n The answer is customer experience, and the best part about customer experience is that it's delivered by human beings which are unique to a company. Named a Top Business Book of 2021 by Forbes, The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers. In The Experience Maker, Dan Gingiss teaches that creating a remarkable experience for customers will ensure they become a company's best marketers and salespeople. By learning from the successes of other companies and applying the proprietary WISER method (Witty, Immersive, Shareable, Extraordinary, Responsive), managers and executives learn to create remarkable experiences that their customers will want to talk about with friends, family, and social media followers. \n\n

Detalii

Brand

Morgan James Publishing

Categorie

ENSTK

EAN / GTIN

9781631954597

Magazine

1

Disponibilitate

in stock