Mcgraw-hill Companies · ENSTK
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Sriram Dasu
EAN: 9780071809931
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Descriere The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Sriram Dasu
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
Detalii
- Brand
- Mcgraw-hill Companies
- Categorie
- ENSTK
- EAN / GTIN
- 9780071809931
- Magazine
- 1
- Disponibilitate
- in stock
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