Stellar Customer Service: How to Keep Them Coming Back for More - Pryor Learning

Descriere Stellar Customer Service: How to Keep Them Coming Back for More - Pryor Learning

Who is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative. \nCustomer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time. \n\n \n- How to understand customers \n- How to lead and empower a customer service team \n- How to give customers what they want \n- The path to extraordinary service \n- The power of active listening \n- How to deal with difficult customers \n- How to keep your own emotions at bay with obnoxious people \n- The role of compromise in customer relations \n- Tips for sticky situations \n- Follow-up to ensure repeat business \n- And much, much more! \nIn an ever-evolving technological era, the role of employees in a business--and how they handle the people who buy your product or service--ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it. \n \nMore than 3 million organizations and 13 million individuals--from startups to the Fortune 500--choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels. \n \nStellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface--and anyone who manages personnel who do--will find this book a concise, enjoyable, and indispensable guide. \n\n

Detalii

Brand

GD MEDIA

Categorie

ENSTK

EAN / GTIN

9781722507305

Magazine

1

Disponibilitate

in stock