Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others - Bill Eddy

Descriere Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others - Bill Eddy

BIFF is simple, powerful, and impactful. This book should be \nmandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an \nantidote for caustic interactions. You can't \nstop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of \nBIFF. --Attorney Steve Riley, Atticus shareholder and podcast host of Great Practice. Great Life. Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails This book provides \na simple and proven method for lawyers and staff to use in ethically responding to \nhostile communications, correcting misinformation by others, and initiating \nproductive correspondence. The BIFF Communication method can be used by all law office personnel \n(paralegals, administrative assistants, receptionists, and others), with 30 \nsample responses to common situations involving hostile or misinformed emails, \ntext messages, and other forms of communication. BIFF stands for Brief, \nInformative, Friendly, and Firm. The BIFF Communication method can also be taught to clients to help them write friendly and concise \nresponses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to \ncoach office staff, clients and their family members to use the BIFF Communication method, \nincluding ten easy key questions to ask when reviewing their correspondence. \nWhile this method is designed primarily for written communication, this \napproach can also be used in verbal conversations, to be efficient and respectful. \n The book is divided into five sections: \n Learning \nthe BIFF method Correspondence with clients Correspondence with \ncolleagues Correspondence with staff and between staff Coaching \nstaff and clients in the BIFF method. \n Each sample scenario provides a hostile \ncorrespondence received by the lawyer and/or staff member; then gives a tempting \nresponse which is not quite a BIFF (analyzed using the BIFF Checker); then \ngives a communication that is a BIFF. \n \nBIFF is simple, powerful, and impactful. This book should be \nmandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an \nantidote for caustic interactions. You can't \nstop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of \nBIFF. -Attorney Steve<

Detalii

Brand

Unhooked Books

Categorie

ENSTK

EAN / GTIN

9781950057399

Magazine

1

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in stock